PhotoDay
Frequently asked questions.
What is PhotoDay?
PhotoDay makes picture day easy and convenient for parents!
No more paper order forms
No more waiting months for pictures
No more writing/sending in checks with your child!
Total customization, you select and purchase the photos and products you want!
Simply view your child’s photos (and team photos) on your phone, tablet, or computer, apply your favorite photos to the products and packages you choose, and place your order.
Your order ship directly to your doorstep. It’s really that easy!
Do I have to download the app?
You do not have to download the PhotoDay app in order to view the gallery and purchase photos. You will still be able to enter a gallery access code in-browser (https://galleries.photoday.io/) and continue on with the PhotoDay experience. However, PhotoDay was developed with mobile devices specifically in mind, and have tailored the user experience to be as convenient and inclusive for those using the PhotoDay app on their devices.
How do I access my PhotoDay gallery?
Have an iPhone? What about an Android? What if you have neither, and just have a computer in front of you? The good news is, you can take a peek at your photographer's PhotoDay gallery in any of these scenarios. If you're on mobile, just download the PhotoDay app from the iOS App Store or the Google Play store. Alternatively, if you want to stick to web, just go to https://galleries.photoday.io and type in your gallery's access code if you were given one. If your photographer has created a public gallery with your photos, simply go to the URL provided by them!
How do I text an access code?
One of the main ways you can gain access to your photo gallery is by texting the access code your photographer has given you to our special PhotoDay short code of 90738. Now, if you've never texted a short code before, there's nothing to fear! The process is exactly the same as sending a text to a standard phone number, with no additional charges or fees incurred.
You can see right here below for both Android and iOS!
What is the difference between an access code and a verification code?
There are two kinds of codes you will come across when it comes to accessing your photos: access codes and verification codes. You might encounter both during your PhotoDay experience, but what exactly is the difference between them?
Access Codes
An access code is essentially the password to your photo gallery. It is set by the photographer and given out exclusively to the school, organization, and parents of the subjects of the photos. To gain access to a gallery, a customer can type in the given access code at galleries.photoday.io…
Or, if on mobile, they can text the access code to 90738, where we will immediately text back with a direct link to the gallery itself. If a customer has the PhotoDay app installed, it will open automatically and direct the customer to their photos. If not, their mobile web browser will open instead.
Verification Codes
Verification codes are used to confirm that it’s really you that’s about to log into your PhotoDay account and make purchases. It’s an extra security measure just to make sure you and your financial information are protected. PhotoDay associates your account with your phone number, so when you attempt to view your shopping cart while being logged out, we might prompt you to enter a verification code to help identify you.
We’ll send it via text message…
After which you can enter it on the verification code screen. Once you’ve done that, you will be able to view your cart, customize your items, and finally purchase your photos!
How does AdvancePay work?
AdvancePay is like giving yourself a gift card! You have the opportunity to purchase credit before picture day that you can apply to your order after picture day. If you're reading this, it's probably because your photographer is offering AdvancePay for your child's picture day. Lucky you!
Why should I purchase an AdvancePay credit?
Get a jump on your child's picture day when you purchase an AdvancePay credit. With AdvancePay, you may get to enjoy discounts, giveaways, or shipping offers that may not be available after picture day. The best part? You're not locked into any package! You can apply your credit after you see and select your child's photos to any products or packages that you like.
How do I purchase an AdvancePay credit?
You will receive a unique code for your child's picture day that you can text to 90738 and in return, you'll receive a link - or - your photographer may provide you with a direct web link. Either way, once you've clicked the link, you will see the option to purchase AdvancePay credits. Once you purchase the credit, the photographer may provide you with a coupon code to take advantage of the special offer they’ve set up for all the early birds! You can apply this coupon at the time that you place your photo order. Check out this visual step-by-step for more info.
AdvancePay Credits expire 14 months from purchase.
Can I use my AdvancePay credit for more than one child?
Yes! You can apply your AdvancePay credit to more than one child as long as the galleries were photographed by the same studio.
**NOTE!
** You will need to order and check out with the same phone number used to purchase the AdvancePay credit.
I am having trouble viewing the AdvancePay offer when trying to access from my iPhone.
If you are having trouble applying your AdvancePay credit, please double-check the phone number with which you purchased the credit. Due to the way our ordering system works, and for the utmost security when making purchases, your information must be consistent across the board, otherwise, you will not be able to apply the purchased credit. If you did mistakenly enter a different phone number, please reach out to the team, where we will be able to correct it manually on our end!
What are my payment options?
Accepted payments are Visa, MasterCard, Discover, and American Express. You can also pay with ApplePay and GooglePay. Orders should be placed soon after picture day, as a gallery may have an expiration date set.
If pre-purchased, your AdvancePay credits will show during checkout.
How do I order my photos on PhotoDay?
Step by Step Guide on Ordering
Can multiple photo poses be chosen for a single package?
One of the benefits of using PhotoDay is its flexibility in allowing you to choose which photos you would like on specific products. You can select multiple poses within the same package, right from your shopping cart. Here’s how:
Select a photo you wish to purchase and then add a package to your cart.
This will bring up a new window where you can fully customize your selected package.
You will then be able to go down the itemized list of all products in your package, being given options to alter the crop of your image, and also the option to swap the image for another in the gallery.
After you have selected the photo you wish to switch out, it will automatically replace the original photo within the product! You can then continue to swap out images throughout the package, customizing products to your liking with as many poses as there are products.
The gallery code expired - am I still able to order my child’s photos?
Any orders that you would like to make after a gallery has expired will have to be done by directly contacting production@romancoia.com.